St. Mary’s Health Care System is committed to providing the highest quality and safest care for each patient. It is our privilege to serve you. If you have a quality or patient safety concern, please contact the department director of the area, who will work with you to resolve your concern. You also are welcome to contact us through our:
St. Mary’s Health Care System
Attn: Guest Services
1230 Baxter Street
Athens GA 30606-3791
If your concerns cannot be addressed at this level, you may contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). JCAHO does not address individual billing issues, payment disputes, labor relations issues or individual clinical management of patients.
Office of Quality Monitoring, (630) 792-5636. Print a quality incident report form from the JCAHO website at www.jcaho.org
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(print a quality incident report form from the JCAHO website)
If you have questions about how to file your concern, you may contact JCAHO at 800-994-6610 on weekdays from 8:30 a.m. to 5:00 p.m. Central Time ( 7:30 a.m. to 4:00 p.m. Eastern Time).