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Safety Concerns

Patient Safety and Quality Concerns

St. Mary’s Health Care System is committed to providing the highest quality and safest care for each patient. It is our privilege to serve you. If you have a quality or patient safety concern, please contact the department director of the area, who will work with you to resolve your concern. You also are welcome to contact us through our:

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  • Dial 100 from any phone in St. Mary’s Hospital
  • (706) 389-3000 ext. 100 from outside the hospital

Guest Services Department

Phone:
(706) 389-3273

Mail:
St. Mary’s Health Care System
Attn: Guest Services
1230 Baxter Street
Athens GA 30606-3791

If your concerns cannot be addressed at this level, you may contact the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). JCAHO does not address individual billing issues, payment disputes, labor relations issues or individual clinical management of patients.

Email:
complaint@jcaho.org

Fax:
Office of Quality Monitoring, (630) 792-5636. Print a quality incident report form from the JCAHO website at www.jcaho.org

Mail:
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(print a quality incident report form from the JCAHO website)

If you have questions about how to file your concern, you may contact JCAHO at 800-994-6610 on weekdays from 8:30 a.m. to 5:00 p.m. Central Time ( 7:30 a.m. to 4:00 p.m. Eastern Time).

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